Faq

Usually it is about 2-3 weeks delivery time. You can always email or call us and we can give you a more accurate delivery date. Maybe it's an urgent gift, get in touch and we'll try to sort it out.

No problem, call +46 10-4580460 or email us and we will help you.

Unfortunately not, we have chosen to sell directly to our customers and skip retailers in order to offer affordable bags. We usually run some pop-ups, trunk shows and lectures where you have the chance to see the bags and shop. Sign up for our newsletter and you'll be aware of our upcoming activities, maybe it's right in your city.

You can buy a bag via our online shop or directly in our showroom in Härnösand.

We use Schenker Ombud as standard for all shipments within Sweden. If you prefer another provider or solution, just get in touch and we'll help you.

No problem, call or email us and describe what's wrong and we'll help you exchange or return the item.

Shipping costs 49 SEK for orders under 1000 SEK and 99 SEK for orders over 1000 SEK within Sweden. We offer a 14-day return policy.

We deliver worldwide and delivery time varies depending on the destination. Within Sweden, it is normally 1-2 days with a Schenker representative. Within the EU 2-5 days and the rest of the world 4-7 days.

When we have sent your bag from our warehouse, you will always receive an email with delivery information so that you can track your shipment. From the time we send your package, it normally takes 1-2 days before the package can be picked up at the nearest Schenker representative. You always receive a notification via SMS when the package is available for collection at the agent.

We have a 14-day return policy where you can easily make returns and exchanges. We offer free exchanges, but for returns, a return fee of 150 SEK will be applied. Returned items must always be unused and in resalable condition.

1. Email info@sandain.com with your order number and we will get back to you with a return form and shipping label.

2. Fill out the return form with your order number. Pack the bag in the box and affix the return label you received from us, ensuring the package is well-sealed.

3. Drop off the package at your nearest Schenker service point, and please request a receipt.

4. Once we have received the return, you will receive a confirmation email from us and we will refund your money.

Membership is free and is activated by subscribing your email address to our newsletter.

You can terminate your membership by either unsubscribing from our newsletter or by contacting our customer service via email at info@sandain.com or by phone at +4610-4580460.

As a member of our customer club, you will receive personalized communication, personal offers, and selected general member offers. You will also receive tailored news, product recommendations, inspiration, invitations to events, and various benefits specific to your membership. In addition to this, you can customize the type of communication you want to receive from us by clicking "unsubscribe" at the bottom of every email we send you. For the best possible experience, we recommend that you keep our default settings.

A very good and important question. Please study our leather guide on how to best care for your bag here.

We design and manufacture all our bags ourselves, it's best that way. Read more about our production and quality here.

All details can be found on the respective product page. If you are still unsure, you can always contact us and we can give you more detailed information or answer questions.