Terms of purchase

Payments are handled by Klarna. You can pay with Visa, MasterCard or other options, depending on where you are. The transaction with credit card details is encrypted. Sandain does not save credit card details. Klarna uses a security protocol called 3D Secure, which must be activated on your card before purchase. If your payment fails, first try with a different card and then with a different browser or device.

We always try to ship your order within one (1) business day. If you place your order before 10.00 CET, the aim is to send it the same day. Orders placed on weekends and Swedish public holidays will be sent the next working day.

The delivery time is 1–3 working days.

Shipping and returns within Sweden are free of charge and are usually sent with a Schenker agent. If you would like another shipping option, please contact us at +4610-4580460 or info@sandain.com. Note that an additional cost may apply.

You will receive an email including a tracking number for your package as soon as your order has been shipped. Schenker delivers the package to an agent near you. You will be notified by SMS when the delivery has arrived, so please be sure to enter your correct mobile number when registering your details.

We accept returns made within 14 days after the item has been shipped. There is a return fee of 150 SEK.

Contact us by email at info@sandain.com or by phone at +4610-4580460 and we will send you a return form and shipping label. As soon as we have received your return, we will credit the purchase; you will always receive an email about this.

Contact us on e-mail info@sandain.com or phone us on +4610-4580460 and we will help you.

The e-commerce www.sandain.com is operated by the company Sustainably Yours AB (subsidiary Sandlund/Hossain), registered at Fiskaregatan 4A, 87133 Härnösand, Sweden, with VAT registration number SE556498286501. All products remain Sandlund/Hossain's property until full payment has been made. Any attempted fraud will be reported to the police. We reserve the right to correct any mistakes or errors published on this website. Due to the digital format of the photographs, we cannot guarantee that they accurately represent the actual products.

You can pay in the respective currencies that are available with us online. Depending on the destination country, you can pay with SEK,  EUR, GBP or USD.

When ordering from countries outside the EU, you must pay import tax and duty according to the local regulations of the country of delivery. Therefore, Swedish VAT is not included in the order value. The amount of tax and duty to be paid varies depending on the country. DHL will invoice you for tax and duty.

The prices displayed online consist of the total price including value added tax/VAT. They do not include shipping costs or any fees. Customs duties or other taxes and fees may be added to the total price for purchases outside the European Union.

Discount codes or coupons are only valid for one transaction per person, and only for the specified time period. They cannot be combined, transferred to another purchase or credited towards a new purchase.

If a package arrives with damage, you should report it immediately. Contact us if you have opened the package and discover that your item is damaged.

Your shipment will be stored at the delivery point for approximately 14 days. If you do not collect it and it is sent back to us, we will charge the shipping cost when we resend it.

According to Swedish law, we must obtain your consent to use your personal data. All information you provide to us, or that we receive when you visit our website, will be handled in a responsible and secure manner by Sandain. The information will be used to enable us to fulfill our business obligations to you and for marketing purposes. Sandain will not pass your personal data on to a third party for marketing purposes, unless you agree to it. If your personal data is incorrect or irrelevant, you have the right to request that it be corrected or deleted.

For all inquiries regarding personal data, please write to info@sandain.com, or call us on +46 10 4580460. Please note that if you refuse to allow us to process certain personal data, we may be forced to reject your purchase order.

We use cookies on our website to improve your shopping experience and allow us to analyze traffic and behaviour.

You can regulate the use and scope of cookies in your computer settings. You can set your computer so that you are notified every time a cookie is placed, or you can turn off all cookies via your browser (read the browser's Help function on how to change or update cookies correctly). We would like to point out that this is considered a computer setting and that such settings are only applied to the computer where they were performed. If you use more than one computer, the settings must be repeated on each device.

Our checkout solutions are provided by: Klarna (Klarna AB). They use cookies to offer you the optimal, tailored online experience when you use their cash registers. You will find exact information and a description of the purposes of their use here.

If Sandain is unable to fulfill its obligations as a result of unusual, negative events beyond the company's control that have arisen through, for example, strikes, civil unrest or war, or through natural disasters in the form of, for example, earthquakes or volcanic activity, Sandain cannot be held responsible.

You are always welcome to contact our customer service. We speak both Swedish and English. We are here to help you with your purchases, general questions and any complaints.
Tel:+46 10 4580460
Email: info@sandain.com

This page was last updated on 18/3-2025.