Personal Data

According to Swedish and European legislation, we must inform you about how we process your personal data. All information that you provide to us, or that we collect when you visit our website, is processed responsibly and securely by Sandain.

The information is used to enable us to fulfil our business obligations to you, optimise your user experience on our website, and for marketing purposes. Sandain will not share your personal data with third parties without your consent. Below you will find information about what personal data we process, for what purposes, and on which legal grounds.

We use third party cookies to collect statistics in analytical tools such as Google Analytics Inc. This means that data regarding your use of our website may be transferred to these companies. If you have given your consent, these cookies will be stored for a maximum of 24 months. Sandain may also use third party cookies, such as Facebook, to provide targeted information that we believe may be valuable to you based on your previous activity on our website. This means that certain information about your use of our website may be transferred to Facebook Inc. The information we share with third parties does not contain personal data such as name, email address, or phone number. Please read more about adjusting your cookie settings in the section “Cookies”.

The personal data we collect is stored within the European Economic Area (EEA), but may be transferred to and processed in countries outside the EEA by third parties with operations outside the EEA. Any transfer of your personal data outside the EEA is carried out in accordance with applicable legislation. We only cooperate with trusted partners who ensure an adequate level of protection for your personal data.

Legal Grounds

Your personal data is processed in accordance with applicable legislation. We process the following information: name, contact details, delivery address, email address, phone number, IP address, order information, payment information, and payment history.

What We Use Your Personal Data For and Legal Grounds

Order Management

To process, fulfil, and deliver orders placed on www.sandain.com, including handling deliveries, payments, returns, exchanges, and quality claims. You may choose to complete your purchase through Shopify. In that case, your personal data will be provided only to Shopify, and Sandain will not access this data. For information about Shopify’s processing of personal data, please see Shopify’s privacy policy at https://www.shopify.com.

Personal data processed: Name, contact details, delivery address, email address, phone number, IP address, order information, payment information, payment history.

Legal ground: Performance of a purchase agreement.

Customer Service Management

To handle requests via chat, email, and phone, and to identify and investigate complaints and support matters.

Personal data processed: Name, contact details, delivery address, email address, phone number, IP address, order information, payment information, payment history.

Legal ground: Legitimate interest.

Newsletter Communication

When you subscribe to our newsletter, you consent to receiving digital communication from Sandain. You will receive updates about new products, invitations to events, stories, and exclusive offers. To unsubscribe, click “Unsubscribe from this list” at the bottom of our emails.

Personal data processed: Name, email address, country of residence, IP address, order information.

Legal ground: Consent.

Optimisation of User Experience and Digital Marketing

When browsing our website, we collect information about your activity via cookies to improve your shopping experience, analyse traffic and behaviour, and personalise recommendations and marketing.

Personal data processed: Country of residence, IP address, order information, website activity.

Legal ground: Consent.

Your Rights

You have the right to request access to the personal data we store about you.

You have the right to request correction of inaccurate personal data and completion of incomplete data.

You have the right to request restriction of processing of your personal data.

You have the right to request deletion of your personal data. Please note that we may be required to retain certain data due to legal obligations under Swedish bookkeeping law, tax regulations, banking legislation, and consumer protection law.

For all inquiries regarding personal data, please contact us at info@sandain.com or call +46 10 4580460. Please note that if you refuse the processing of certain personal data, we may not be able to fulfil your purchase.

Cookies

We use cookies to improve your shopping experience, analyse traffic and behaviour, and personalise recommendations and marketing. We do not use cookies to store personal information or share personal data without your consent.

Third party cookies such as Google Analytics Inc. and Facebook may transfer certain usage data to these companies. No personal data such as name, email address, or phone number is shared.

You can manage cookie settings in your browser. Settings apply per device. Changing cookie settings may affect your experience on www.sandlundhossain.com.

Our checkout solutions are provided by Shopify. Shopify uses cookies to provide a tailored checkout experience. For more information, visit https://www.shopify.com

This page was last updated on 20/09 2023.